1. Top
  2. Frequently Asked Questions

Frequently Asked Questions

  • Is there a parking lot.Please tell me the parking fee.

    Yes.There is a designated parking lot on the premises and nearby (You can park up to 30 cars.)
    Guests are free for parking lots.

          
    TheContinue reading
  • Is there Wi-Fi? 【Internet environment】

    【Internet environment】


    Wi-Fi is available free of charge in the entire lounge on the first floor.
    Some rooms (2nd and 3rd floor) can be usContinue reading
  • Precautions when using "Tsuki no Akari" Please be sure to read it carefully.

    【※※Precautions when using our "Tsuki no Akari" (Be sure to,Please read it carefully.) * *]


    At this facility, we ask our customers to pay aContinue reading
  • Can you bring a child / toddler?Please tell me the price.

    Children and young children can also stay.
    Children's and infants' room rate is as follows.     


    ■Junior high school student and above: saContinue reading
  • What are the various countermeasures against infectious diseases including coronavirus?

    The following infectious disease countermeasures are taken to ensure that customers can use our products with peace of mind.


    When you comeContinue reading
  • Where did you renew? 【Renovation details】

    This facility is a renovated and opened facility of the Formerly Higashiyama Daiichi Hotel, which closed in 2016.


    The "Formerly HigashiyamContinue reading
  • Please tell me the check in time and check out time

    As a rule, check in is at 16:00 and check out is at 10:00.Depending on your accommodation plan, it may differ.Please check each accommodatioContinue reading
  • Can I check in early?

    Early check-in is not possible.Since it may be possible on request in advance, please feel free to contact the front desk staff.(Telephone 0Continue reading
  • Is it possible to extend check-out

    We may be able to extend check-out by paying additional fee to accommodation plan.※Depends on reservation situation※You can use it up to 12:Continue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.

The intelligent AI Concierge will answer your questions instead of the accommodation or hotel.

  • Easy to ask, chat-style!
  • 24/7 Quick answers, any time of day!
  • Relax, it's AI! Ask away!

0242-29-1000 Please tell me that it is the matter of "Tsuki no Akari".

From 10:00 to 19:00, outside hours are also possible, but it will be wrapped after the next day.